Returns & Refunds

Made-to-order products

All products are custom printed to your artwork and specifications, so we cannot accept returns or give refunds for change of mind, ordering the wrong size or quantity, or if you no longer need the products.

When we will reprint or refund

Your order qualifies for a free reprint or a refund if:

• the products arrive damaged or defective;
• there is a printing or finishing fault that is our error (for example wrong stock, size, quantity, or a noticeable colour or cutting problem);
• the order is significantly different from what you approved; or
• the order is lost in transit.

These remedies are in addition to your rights under the Australian Consumer Law, which cannot be excluded. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage.

What is not covered

• Mistakes in artwork you supplied or approved (spelling, wrong phone number, low-resolution images, missing bleed).
• Small colour variations between screen and print, or between print runs. Screens show colour differently from printed ink.
• Minor trimming differences within normal industry tolerance.
• Damage caused after delivery, such as wear, water or misuse.

How to make a claim

1. Contact us within 7 days of receiving your order by email or phone.
2. Send your details – order number, a description of the problem, and clear photos of the products and packaging.
3. We review your claim, usually within 2 business days, and may ask for the products to be returned.
4. We fix it with a free reprint, or a refund where a reprint is not suitable.

Refunds

Approved refunds are paid back to your original payment method. Please allow 5–10 business days for the money to appear, depending on your bank or payment provider.

Cancelling or changing an order

Please contact us as soon as possible. If your order has not gone into production we can usually cancel or change it. Once printing has started, the order cannot be cancelled because it is made specifically for you.

Proof approval

Please check your proof or artwork carefully (text, spelling, numbers, colours, size, quantity) before approving. Once approved, we print exactly what you signed off.