Shipping & Delivery

How your order gets to you

Every order is printed to order, then packed carefully and sent with Australia Post or a courier partner, depending on the size and weight of your parcel. Once your order ships you will receive an email with a tracking number.

1. Order & artwork – place your order and upload or approve your artwork.
2. Production – we print, cut and finish your products.
3. Dispatch – your order is packed and handed to the carrier, and tracking is emailed to you.
4. Delivery – your parcel arrives at your door or nominated address.

Production & delivery times

Delivery time = production time + transit time. Times below are estimates in business days (Mon–Fri, excluding public holidays) and start once your artwork is approved.

Large or custom orders may need extra production time. We will let you know if your order will take longer than the estimate.

Shipping costs

Shipping is calculated at checkout based on the weight and size of your order and your delivery postcode. You will always see the final shipping cost before you pay. Large orders may be split into more than one parcel.

Delivery address

• Please double-check your address and postcode at checkout.
• Most parcels are sent to street addresses. We cannot always deliver large or heavy orders to PO Boxes.
• If a delivery attempt is missed the carrier will leave a card or arrange a pick-up point. Please collect it promptly.
• If an order is returned to us because of an incorrect address, re-delivery costs may apply.

Tracking your order

Use the tracking number in your dispatch email, or check your order status at any time on our Track Order page.

Damaged or missing parcels

If your parcel arrives damaged, or does not arrive, please contact us within 7 days of the delivery date (or expected delivery date) with your order number and, for damage, a few clear photos of the parcel and the products. We will work with the carrier and arrange a reprint or refund as described in our Returns & Refunds policy.

Delays

Public holidays, severe weather and peak periods can slow down carriers. We will always do our best to keep you updated, and you can contact us at any time if you have a deadline.